Student Dispute Resolution Policy

(Formerly the Student Grievance and Complaint Policy)

(Revised 08/20/2018)

The Student Dispute Resolution Policy for the College of Public Health and Human Sciences (CPHHS) provides students with a mechanism to address and resolve questionable treatment by members of the CPHHS including faculty, staff and administrators.

Students are encouraged to first follow the informal steps below to resolve the situation before initiating formal action; however, they may initiate formal action at any time in the process by completing and submitting the Student Dispute Resolution Form (docx).

 

Informal Steps to Resolution of a Dispute

1.    If possible and appropriate, discuss the concern with the person who was directly involved in the questionable treatment. Proceed to the next step if the situation remains unresolved after this discussion.

2.    If possible and appropriate, make an appointment to talk (in person or remotely) with the supervisor of the person directly involved in the questionable treatment. Contact Kaycee Headley (kaycee.headley@oregonstate.edu; 541-737-3256), Executive Assistant to the Dean, for assistance if you are unsure who serves as the direct supervisor. If no resolution is found after this conversation, you may choose to initiate formal action as outlined below.

 

Formal Steps to Resolution of a Dispute

1.    Complete and submit the Student Dispute Resolution Form (docx) following the instructions provided. The Office of Advocacy, which offers advice and guidance to students who have a dispute within the University, is a resource available in preparing the form.

2.    The case will be assigned to the appropriate administrator in the CPHHS depending on the nature of the situation.

3.    You will receive an email acknowledging receipt of the Student Dispute Resolution Form. The person assigned to process the case will be identified in the email and might ask to talk with you.

4.    In determining a ruling, additional individuals and campus entities could be consulted as deemed appropriate. 

5.    The final ruling in the CPHHS, and basis for the ruling, will be communicated to you by email. The email will also include contact information for the appropriate university office in the event you are dissatisfied with the ruling and would like to have your case reviewed outside the College.