|Title||Toward a theory of the linkages between safety and quality|
|Publication Type||Journal Article|
|Year of Publication||2008|
|Authors||Das, A, Pagell, M, Behm, M, Veltri, A|
|Journal||Journal of Operations Management|
|Pagination||521 - 535|
The role of employee safety in supply chain performance has inexplicably been overlooked by operations management literature. With a few notable exceptions, there is no guidance in the literature for operations managers trying to understand the role that employee safety at their own or a suppliers could play in quality outcomes. This manuscript takes a first step to rectify this oversight by using cognitive dissonance theory to build a series of propositions that link safety perceptions to quality outcomes. Empirical tests of these propositions provide initial evidence that safety does indeed contribute to quality outcomes in the supply chain.